Unused, undamaged items can be returned within 28 days, from receipt of delivery.

If the order has been placed with Klarna, items must be returned within 14 days from receipt of purchase of delivery.

For UK orders, please use: Le Toy Van Head Office, Mill House, Studio, 74 Bridge Road, East Molesey, Surrey, KT8 9HF

You can always email us at info@letoyvan.com for customer support.

For unused, undamaged items in their original packaging, returned to us within 28 days or 14 days if purchased through Klarna. A full refund will be issued. The cost of return shipping is to be paid by you.

We will refund to the same payment method you used to make the purchase.

Refunds are usually processed within 2-3 working days.

If you are not fully satisfied with your Le Toy Van wooden toy, please contact our after sales service team. Please have your batch code, which you can find on the packaging and place of purchase, to hand when you contact us info@letoyvan.com

Return your items to us in their original packaging within 28 days and a full refund will be issued. The cost of return shipping is to be paid by you.

If you purchased using Klarna, the item/items must be returned within 14 days and a full refund will be issued. The cost of return shipping is to be paid by you.

Please contact us to check on your returned items: info@letoyvan.com or 0208 979 2036

If something is missing from your order, please contact us at info@letoyvan.com or call us on 0208 979 2036

Le Toy Van will refund the goods in full if returned within 28 days but the cost of return shipping is to be paid by you.

We currently do not offer an exchange option, but you can return your unwanted items for a refund before buying another Le Toy Van toy.